Careers

Delco Literacy – Enrollment Coordinator (Part-time)

About Delco Literacy (Delaware County Literacy Council/DCLC)

Delco Literacy is a nonprofit organization providing free literacy services to local adults since 1975. Our programs are offered free of charge to adults who wish to improve their reading, writing, math, and English language skills so they can thrive in the workplace and community. DCLC is a leader in creating a community of lifelong learners and is recognized as an expert educational resource and valued community partner.

Mission

Delco Literacy empowers adults to thrive in their workplaces and communities by providing practical literacy and learning experiences.

Vision

Every adult in Delaware County has access to excellent literacy and learning opportunities.

Our Values

  • Community – We build connections that strengthen and uplift.
  • Collaboration – We work together toward shared goals.
  • Opportunity – We create pathways for growth and success.
  • Flexibility – We adapt to meet evolving needs.
  • Hope – We believe in every learner’s potential.

Position Overview

The Enrollment Coordinator plays a key role in scheduling and facilitating new student orientations while creating a welcoming, respectful, and supportive environment for our adult learners. This position requires excellent customer service skills, a professional demeanor, and the ability to interact positively with a diverse group of individuals. The ideal candidate is friendly, patient, and committed to ensuring everyone who walks through our doors or contacts our office feels valued and supported.

Key Responsibilities

The responsibilities and qualifications outlined below describe the skills, experiences, and attributes needed for success in this role. While no one candidate will embody all of the responsibilities and qualifications listed, the ideal candidate will possess many of them. We strongly encourage individuals to apply even if they do not meet every qualification. As an educational organization, we are committed to supporting our staff as they learn, grow, and develop in their roles, and we value a willingness to learn alongside prior experience.
  • Facilitate new student orientations
  • Administer assessments during orientations
  • Place new students into appropriate classes
  • Assist students with paperwork
  • Contact potential students via phone and email
  • Attend professional development to build skills and knowledge
  • Serve as first point of contact by staffing front desk and admitting people through a secure door
  • Answer phones, take and route messages appropriately via voicemail and/or email
  • Administrative tasks, as requested
  • Use general office equipment, including but not limited to:
    • Copy machine – make copies, scan and send documents
    • Shredder
    • Phone system
  • Proficient with Microsoft Office (Word, Teams, Outlook)
  • Strong oral and written communication skills
  • Strong customer service skills including an ability to interact with a diverse group of people with varying levels of education and needs, as well as a wide variety of cultures
  • Detail oriented

Location & Schedule

  • Work will be performed at our main office at 2217 Providence Ave. Chester, PA 19013
  • Reports to Enrollment Specialist
  • Hours
    • Mondays and Wednesdays, 1:30pm – 5pm
    • Tuesdays and Thursdays, 2pm – 8:30pm
    • The enrollment coordinator would also be welcome (though not required) to attend and assist with our once a month all staff meeting (a Friday morning from 9am – 10:30am), occasional staff trainings, and special annual events such as our fundraiser, graduation ceremony, and appreciation event.

Policy of Nondiscrimination

Delco Literacy is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, national origin, sexual preference, age, or disability. We strongly encourage applications from individuals who reflect the diversity of the communities we serve, including people of color, LGBTQ+ individuals, people with disabilities, and others from historically marginalized backgrounds.

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.